At Everear, customer satisfaction is our top priority. We understand that sometimes things don't go as planned, so we've created a clear and simple process for returns and refunds. Whether your item arrived damaged, is the wrong product, or you’ve simply changed your mind, we’re here to help.

1. Eligibility for Returns

You may return your ear muffs under the following conditions:

• Faulty or Damaged Items: If your product arrives defective or damaged.

• Wrong Item: If you receive a product different from what you ordered.

• Non-Arrival of Item: If your order does not arrive within the expected timeframe.

To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging.

2. Return Request Process

To initiate a return, please follow these steps:

• Contact Us:

  Email us at support@everear.store within 7 days of receiving your item to request a return. Please provide the following details: Your order number, the reason for the return, photos of any damage (if applicable).

• Return Authorization:

  Once we receive your request, we will send you a Return Merchandise Authorization (RMA) number along with instructions on how to send the item back. Please do not send your item without an RMA number, as this may delay the process.

• Shipping the Return:

  You are responsible for covering the return shipping costs unless the item is faulty, damaged, or incorrect. We recommend using a trackable shipping service to ensure we receive your returned item. Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.

3. Return Policy – Accepted Conditions

We accept return requests under the following conditions:

• Manufacturer Defect: Includes issues such as faulty stitching, damaged materials, loose seams, or broken parts not caused by the customer.

• Incorrect Item Received: If you received ear muffs that differ in style, color, size, or quantity from your original order.

• Damaged During Shipping: The product is deformed, cracked, or unusable due to external impact during delivery.

• Item Not as Described: The received product differs significantly from the product description in terms of design, material, or function.

• Unused Condition: The product must be unworn, unwashed, undamaged, and still have all original tags and packaging.

Please Note:

• Return requests must be submitted within 7 days of delivery.

• Customers are required to provide photos or videos showing the issue to help us process the return quickly.

• Returns that do not meet the above conditions will not be accepted.

4. Refund Process

Approved Refunds:

• For Damaged or Faulty Items:
  If your item is approved for a refund due to damage or fault, we will issue a full refund, including the original shipping cost. The refund will be processed through your original payment method and may take 5-7 business days to appear in your account.

• For wrong products or non-arrival:
  In the case of receiving the wrong item or if your order fails to arrive, we will offer either a replacement or a full refund. The choice is yours.

5. Special Situations

• Item Not Received:
  If your item does not arrive after the expected delivery window, please contact us at support@everear.store. We will investigate and offer a resolution, which may include reshipping the item or issuing a refund.

• Canceling Orders:
  If you wish to cancel your order before it has been shipped, please contact us immediately. If the item has already shipped, you may still return it following our standard return process, and a refund will be issued once we receive the product back.

6. Non-Returnable Items

Certain items are non-returnable, including:

• Items not in their original condition, such as those with missing parts or signs of use.

• Gift cards or personalized items.

7. Exchanges

We do not offer direct exchanges. If you need a different product or size, please return the original item following the above process and place a new order for the correct item.

8. Contact Us

For any questions regarding our Return & Refund Policy, please contact our customer service team at:

support@everear.store

We are dedicated to ensuring a smooth and hassle-free return process for you. Thank you for shopping at Everear!